Sprinkles: Creating Awesome Experiences Through Innovative Service

author: Chip R. Bell

name: Wayne

average rating: 4.22

book published: 2015

rating: 5

read at: 2015/04/08

date added: 2015/04/08

shelves: non-fiction-business

review:

'Sprinkles: Creating Awesome Experiences Through Innovative Service' by Chip R. Bell, is a short read, but it's still packs an inspiring punch in it's brief page count.



The whole thing is laid out like a menu. Instead of an introduction, we get a special welcome, then we get invited to the appetizer course followed by dessert. The gist of the book is how to plus service by going above and beyond. Sprinkles make ice cream and cupcakes even better, so what can you do to enhance a customer experience? And they aren't necessarily bank-breaking ideas. They are things that make your brand or company come to your customer's mind as a fond memory or good experience.



It's all so out of the box and appealed so much to my creativity, that I immediately found myself shifting the way I was thinking about how I give service to my internal customers. I'm still working out the best way to add 'sprinkles,' but it's sparked my thinking in fresh ways. Not a bad thing to say about a quick read like this.



I received a review copy of this ebook from Greenleaf Book Group and NetGalley in exchange for an honest review. Thank you for allowing me to review this ebook.





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